For health, safety and freshness reasons, tobacco products cannot be returned once they have shipped.
Damaged, wrong or missing items
If your order arrives damaged, incorrect or incomplete, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a refund.
Cancelled orders
Orders cancelled before shipping, or cancelled because we could not verify age or ship to your address, are refunded in full to the original payment method.
Refund timing
Approved refunds are issued within 5 business days. Your bank may take a few more days to post the credit.